Shipping & Delivery

Processing Time

Our normals procesing times are: In-stock merchandise typically ships within 1 business days. In-stock Express Deliery orders received before 2:00 Eastern time are shipped the same day (See details below). Holiday and orders placed on Saturday and Sunday are processed the next business day.

 

Shipping Charges

Shipping charges will vary based on the weight of your package and your location. All packages are shipped from Miami, FL. During checkout you are given an estimated shipping charge. To get an accurate shipping charge (within the US) you can enter your zip code and the actual shipping charges will be calculated. International shipping charges are only estimated on the website. For more information on international orders please see International Orders below.

Standard Delivery

Standard Delivery orders are shipped via USPS First Class or Priority Mail. Generally Priority Mail will arrive in 2-4 business days and 1st class usually in 3-7 business days. Please note that USPS Priority Mail does not guarantee delivery times and we don't refund shipping costs if a USPS package does not arrive in the estimated delivery window. Occasionally items ordered at the same time are shipped separately.

Priority Mail Express Delivery

For faster guaranteed delivery via USPS, we offer Priority Mail Express Service. Express orders are given top priority and we will expedite the order and, when possible, we will ship orders received Monday - Friday before 2:00pm Eastern Time the same day (holidays not included). Some order may require additional time for processing and shipping. If a Express package is not able to ship out the same day (if received by 2 PM EST) we will send you an email to let you know. If you need it to go out sooner please call us at 866-929-2964 or email us at service@shamansmarket.com to verify when you can expect your 2nd Day Air package to go out. We will do our best to meet your needs. PLEASE NOTE: USPS does not count Sunday or Holidays as business days.

Free Shipping Offer

Free domestic shipping is available on retail orders with product total over $72.00 for destinations within the continental USA only.  This is for ground service provided through USPS, UPS or FedEx. This offer may be discontinued at any time without notice.

International Orders

New Age Guru Shop ships internationally depending on an individual country's regulations. Not all items we sell can be shipped to every country. Shipping costs are calculated in the shopping cart or at checkout. To see your shipping costs before checking out you can use the estimate shipping cost section in the shopping cart. (Please note: If your country does not use postal code please insert a 1 in the postal code field if you are not getting shipping cost to show.) In a few cases the actual shipping fee will be more than calculated at checkout. If this happens we will contact you via email and inform you of the cost for shipping your order before we proceed.

Our standard international shipping method is US Postal Service 1st Class, Priority Mail. We also offer you the option of shipping UPS international service where available. Estimated shipping times (not including order processing time) for USPS Mail service is as follows:

  • 1st Class 2-5 weeks
  • Priority Mail 7-21 days

Restricted from International Shipping

Certain items can't be shipped outside of the USA or require a special certification.

The US Fish and Wildlife Agency requires a certification for items containing Wild Feathers, Animal Hide, Bone and Shell. Therefore we restrict shipping on these items unless a special request is made and a certification fee of $99.00 is paid in advance.

Other items are including Peacock Feathers & Red Sandalwood are banned to ship altogether.

International Duties and Taxes

Duties, taxes, VAT, custom charges are not included in pricing or delivery fees. Please contact your taxing authority to determine what fees or taxes may apply to your order and how collection is handled.

For our EU customers as of July 1, 2021 Beginning July 1, the EU is imposing new VAT rules related to e-commerce so that all goods imported direct to consumers in the EU will be subject to value-added tax (VAT), removing current exemptions on lower-value goods. The immediate impact is that VAT will be collected directly from the consumer upon delivery. If VAT charges are not paid upon delivery, the shipment will be abandoned by the carrier, and New Age Guru Shop will not be responsible for issuing a refund.

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